Writing a letter to make a complaint.
Yana
Bobrova
1616
Pendrell street
Vancouver,
BC
V6G
1S9
February
14, 2014
Translink
BC
Customer
service
6010
Fraser street
Vancouver,
BC
G7R
2W5
To whom it may concern:
I am
writing this letter to complain regarding the poor service of bus Route number
C23, that comes from Beach street to
Main street. Almost every day, a bus is more than 15 minutes late, consistently
late, although the city busses used to come on time and they are providing the service
every ten minutes. However, some busses
never stop at my bus stop. Therefore, it makes people frustrated and angry,
especially people who are punctual about their work time. Meanwhile, many people are staying in the long waiting lane every morning.
Consequently,
I would like you to take some effective actions to overcome this problem.
Firstly, could you please increase the number of busses in the busy hours? The
other change I suggest is that it would be much better if you talk with your drivers to follow the
schedule given by the company more careful.
I believed,
these changes will make the transport
facilities better than, they are now.
I’m
looking forward to hearing from you whether you will be able to solve this
problem.
Sincerely,
Yana
Bobrova